Privacy Policy

This Privacy Policy outlines how keffen.co.uk (“we,” “our,” “us”) collects, uses, and protects any information that you provide when using our website, keffen.co.uk (“the Website”). We are committed to ensuring your privacy is protected in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.

1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Information: Name, email address, phone number, and any other details you provide through forms or account registration.
  • Technical Information: IP address, browser type, operating system, and other information collected through cookies and similar technologies.
  • Usage Data: Pages you visit, time spent on the Website, and interactions with our services.
  • Payment Information: For purchases or paid services, we may collect payment details (processed securely by third-party payment processors).

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide and improve our services.
  • To respond to inquiries, requests, or customer support needs.
  • To send promotional emails or newsletters (with your consent).
  • To process payments and manage transactions.
  • To analyse Website usage and improve performance.
  • To comply with legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

  • Service Providers: Third-party companies that assist us in providing services, such as hosting, payment processing, or email delivery.
  • Legal Authorities: When required by law or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance user experience and analyse Website performance. Cookies may collect information such as:

  • Your browsing activity on our Website.
  • Preferences and session data.

You can manage or disable cookies through your browser settings. For more information, see our Cookie Policy.

5. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct or update inaccurate information.
  • Erasure: Request the deletion of your personal data.
  • Restriction: Limit the processing of your data under certain circumstances.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Data Portability: Receive a copy of your data in a structured, commonly used format.
  • Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact us at postmaster@keffen.co.uk. We will respond within one month of receiving your request.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, or to comply with legal, tax, or regulatory requirements.

7. Data Security

We are committed to ensuring your information is secure. We implement suitable technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

  • Email: postmaster@keffen.co.uk
  • Postal Address: Keffen Plant Hire Limited, Danestream Farm, Sway Rd, New Milton, BH25 5QU

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